Customer Service

Shipping & Delivery
- All orders placed by 3pm, are shipped the same day. Mon-Fri, excluding public holidays
- If a particular product is not it stock, we will inform either by email or phone
- All orders are shipped by either
    www.fastway.co.nz
    www.courierpost.co.nz
    www.posthaste.co.nz
- A tracking number is sent once the order has been shipped.
 
Privacy & Security
ITRON CCTV - Terms and Conditions Apply.
 
Returns & Replacements
- You may return new, unopened items sold 7 days of delivery for a full refund.
- Complete an RA Request form within 14 days of invoice date
- You should receive your Return Authorization (RA) number within 24 hours
- Items should be returned in their original product packaging
- We'll also pay the return shipping costs if the return is a result of our error
- We'll notify you via e-mail of your refund once we've received and processed the returned item
 
Viewing Orders, Account Information
 Click on My Account to
- View Address Details
- View Account Information
- See Recently Placed Orders